Early cancellation

Early cancellation (up to 12 hours before the start of class) is allowed with no penalties. This allows waitlisted students to be contacted and invited to the class. Your class will be credited to your account to use next time, but payments are not refundable.

Late cancellation (within 12 hours of the start of the booked class) or a ‘No Show’ (failure to turn up for a class at all) will incur deduction of the class from your pass. For contracted Annual members and Unlimited Passes, late cancellation will incur a charge of £5. This will be charged to the card stored on your Mindbody Client Account.

Please remember that you must go to our online booking system and remove yourself from the class list if you cannot attend a class.

CONTRACTED MEMBERSHIP

• Membership automated payments remain payable whether or not the client uses the studio's facilities. Automated payments are not refundable.
• You can end your membership at the end of your first 12 months Minimum Subscription Period by giving us at least one calendar month's notice to cancel in writing. The notice period will begin from the first of the month after we have received your cancellation notice in writing.
• Pre-paid annual fees are not refundable.
• Full T&Cs of membership are available on request by emailing membership@breezewellbeing.co.uk.

WORKSHOPS AND COURSES

• Breeze Yoga Limited is acting as an agent in facilitating and offering workshops and courses by independent teachers, so any payments for workshops and courses accepted by Breeze Yoga Limited on behalf of our teachers are non-refundable.
• You may cancel a booking for a course or workshop by giving us at least 14 days' notice before the start date. A credit, minus £5 admin fee, will be returned to your Breeze Account to use for future bookings.
• If you wish to cancel within 14 days of the course or workshop date, there will be no refund unless there is a waiting list for the event and we can transfer your booking to another participant. If we succeed in transferring your booking to someone else, a credit, minus £5 admin fee, will be returned to your Mindbody Client Account to use for future bookings.
• You may transfer your booking to someone else by emailing the full name and email address to info@breezewellbeing.co.uk so we can update the sign-in list with the substitute's name.
• We reserve the right to cancel a course or workshop in the event of exceptional circumstances that mean we are unable to offer the event as advertised or if there are insufficient numbers booked for it to be commercially viable. Should this happen, you will be given a full refund of fees you have paid.

TREATMENTS AND THERAPIES

• Breeze Yoga Limited is acting as an agent for independent therapists in arranging and offering treatments on our premises, so any payments for treatments accepted by Breeze Yoga Limited on behalf of our therapists are non-refundable.
• We operate a strict 24-hour cancellation policy on behalf of our therapists. If you need to cancel and postpone an appointment, please call reception as soon as possible on 0208 658 6808 and email us at info@breezewellbeing.co.uk.
• If you miss an appointment or need to cancel it with less than 24 hours' notice, you will be charged the full appointment fee.
• If you cancel an appointment with more than 24 hours' notice, a credit will be added to your Mindbody Client Account to be used for future bookings.
• We reserve the right to refuse bookings without payment in advance.

PRIVATE STUDIO HIRE

• If you wish to cancel Studio Hire bookings, you must give us 14 days or more notice of cancellation before the booked date. Please note payments are not refundable; instead, you will get a credit towards a future booking at Breeze.
• If you wish to cancel Studio Hire bookings within 14 days of the booked date, there will be no refund.
• Date/time changes and amendments will incur a £10 admin fee.

MERCHANDISE

• Merchandise and retail items purchased at the studio (excluding yoga mats or opened products/packaging) can be returned and exchanged for a like product or credit to your Breeze Account only. This is only possible if returned within 14 days and with a valid receipt.
• When returning a product, please make sure that it is in good condition, unassembled, and in its original packaging. If the products are not in a state where they can be resold, it may not be possible to accept the return.
• Any skin/body products returned must have evidence/photographic evidence of fault/reason for return, and it will then be returned to the supplier for review and result reported back to the customer. No replacement/refund will be given to the customer until fully investigated.
• No refunds will be given for Gift Vouchers.